FAQs
Physiotherapists are first contact practitioners in Australia. This means that private patients DO NOT need a referral to see our physiotherapists. However, those under Department of Veterans Affairs, Medicare (EPC/Care Plans) and Return to Work SA (Workcover) or Motor Vehicle Accident (MVA) Claims DO need a referral from their general practitioner or specialist.
The gap payment is individual to your policy depending on your level of cover and health fund. If you would like to learn more about how much you can expect to receive as a rebate, you can either contact your health fund or we can do a quote on our HICAPS terminal.
As your practitioner will be moving, stretching and exercising you, please wear comfortable, loose fitting clothing that is not restricting to all of your treatments. If required, we do have spare shorts that you can change into. We also recommend you to wear enclosed and supportive footwear if your appointment will be exercised based in the gym.
For your initial or review appointment, please allow time for a 30-40 minute appointment. We ask that you arrive 10 minutes prior to complete relevant new patient and injury information forms. Following your appointment, we will arrange further appointments as discussed during your treatment plan with your physiotherapist. For follow up appointments, we suggest allowing 20-30 minutes. Your physiotherapist will discuss appointment length and frequency with you as part of your treatment plan.
Yes, we can. We work closely with our supplier and place regular orders to keep stock on hand for common braces, boots and many other medical aids. If we don’t have what your physiotherapist recommends in stock, we can place an order and let you know when it has arrived. We also have certain items that can be loaned.
Yes, we do! We have daily clinical pilates/gym group classes that are supervised by one of our physiotherapists. If you are interested in starting these classes, please discuss with your physiotherapist who will customize a tailored program for you depending on your goals and desired outcomes. Our on-site gym has a variety of medical equipment and machines including pilates equipment which can be used for your exercise program.
Our team treats a wide range of conditions including musculoskeletal injuries, orthopaedic conditions, sports injuries, pre and post surgical rehabilitation, neurological conditions, chronic pain, women’s health and many more. Some members of our team also have undergone further training into certain conditions/treatments including balance/vertigo treatment, GLA;D program, headaches, dry needling and women’s health/pelvic floor conditions.
You can book an appointment by calling our clinic directly on 8387 2788 or using our online booking system on our website. Our friendly reception staff will be happy to assist you in scheduling an appointment when convenient to you.
Yes, we do. You are required to arrange your Care Plan through your GP who will send the appropriate documentation through to us with your medical history, medications and number of sessions allocated. There is a gap applicable to all care plans at our Hallett Cove location. If you would like to discuss in further detail, please do not hesitate to contact our reception team who can explain how this process works.
Yes, we do! Please inform the reception staff if you have a preference and they can book you in with these practitioners if you request.
We accept all health funds. At our Hallett Cove location, we are preferred providers for Health Partners, Bupa and the More for Muscles Program with HCF. We have an agreement with these health funds to cover most of your appointment cost and keep your out of pocket expenses lower.